TeamSpeak 3 deleted my identities

[MateoManuelDirieBurna]

I reseted my TS3 password, and now I don’t have any identities or markers. Help, please!

[D0mm4S]

@Adam

Just to clarify on the importance of the recovery key. The only way as a company we can store your data and NOT have access to it is by having a recovery key that ONLY YOU can access. The reason it’s done in this way is for security and encryption. Your privacy and data is important to you, and we like to ensure it remains that way.

When it comes to your recovery key it is vital you keep hold of it hence why we send you this notification:

It is so important because we do not have access to it, you are the only person with this key. We have no way to get access to this key and therefore no access to your personal data, settings, bookmarks or configuration at all; it is altogether a much more secure system, the way it should be.

If you want to change your password on our system at any time that’s fine, nothing will have to be changed. But if you perform a password reset (because you lost your password), as stated on the message above, you will need to use the recovery key (because your encryption changed) to then recover your data.

I’m not going to fully explain the security and encryption process in great detail, but easiest way to think of it is you have 2 house keys:

• your password
• your recovery key

If you lose your main key (password) you have a backup key (recovery). It wouldn’t be a very secure system if when you lost your house key, you asked the person who sold you the house to let you in because they kept a spare key… just in case…

So look after your recovery key

I’m glad it’s all resolved though.

[MateoManuelDirieBurna]

Hi D0mm4S! Thank you so much for the answer. I have saved a key, where do I have to put it?

[TS.ChrisR]

In TS3 on the bottom you see an error icon or get a popup telling you that account couldn’t get encrypted.

@TS.ChrisR

You can do that by clicking the Blue icon with the shape of a Square and exclamation mark in it.

[MateoManuelDirieBurna]

Thank you SO much!
I used my iPhone to put there de key, and now I have all my identities, markers and my permissions.

I love you all. Good luck.
Mateo.

[Bard-Baro]

what do i do if i did NOT get this notification?
I still have my recovery key and have reset my password. But the client did not give me the notification. Even when i had to relog he just accepted the new password without any notifications. How can i recover my settings AND or Identitys?

[Bard-Baro]

Nevermind, i found the answer in another Thread.
The small exclamation mark in the lower right corner was the solution ^^.
There i could enter my key.

[TS.ChrisR]

Great. was just typing a reply