i didn’t mind losing my data, so i checked the “i got the recovery key”-box, changed password, logged on again. now i read further down i wasn’t supposed to have a key, but to create one first. then why not tell me on the password-change dialogue, but somewhere in the forum? well, thats done.
now i am logged in with the new password, not even mad about losing data, just looking to get a new recovery key because that’s got to be possible, i thought. but eff me in th a it isn’t. now it’s greyed out. so once you “cut your losses”, your banned from the kingdom it seems.
nevermind answering me, i will just create a new account. but its stupid. it really is. i hope this is a transitioning problem and with a new account its less enigmatic what to do.
effing discord is hiding in the bushes and your users have to put up with this sheit.
First off you did not just change your password. You did reset the password and this is why you need the recovery key. With a simple password change that would not be required.
On the website you must’ve confirmed that you risk to lose data without the recovery key.
This is the only way to get any synced item (Bookmarks, Identities, Hotkeys) back and allows you to use Badges again.
You can not get a new recovery without Fallback!
We do not know they key. Only you had it shown when it was generated in the TS client.
There is no way that we or anyone else can recover the synced data without a backup of the last generated recovery key!
2. Re-encrypt your account with the Fallback option
With this method any synced item stored online will be deleted from your account. In case you still have your items cached in your client it will re upload these to your account.
This can be done via Fallback in TS3 by clicking on the notification about encryption or the exclamation mark on the bottom of the client.
In TS6 you can not miss the dialog. and choose to Recover without key.
And then you get a new key and you get access again to request a new one and just the delete the one you got before.
You got a client that still has your bookmarks and identity? Then you may try this.
Following how to can be done on any TS3 client (PC, Android or iOS)
Run that client without a connection to the internet!
Now drag & drop all your favorites, identities etc. to the local area (can also be done via right-click on items).
Now connect to the internet again and login with your new password or do the fallback.
Now you can put them back into synchronized area.
This time make sure you have stored your recovery key!
You can generate a new one under settings - options - myTeamSpeak
My Badges do not show in client?
As long your account is encrypted and you did not enter your recovery key or made a fallback the badges are not synced to your client.
Good evening, I would like to resolve recovery key issues. I have tried several times to get my new key but it doesn’t work. I want to synchronize it with my cell phone. As I recently changed my password and I don’t have the old recovery key, every time I try to get the new one, the password tab opens but then the recovery key tab doesn’t open.
Hello, when i open the app a message appears to put my backup key something like that. So I tried to get a new one from the application settings but when i put my password nothing happens. Also when i try to change my Username I get an error. I tried to log in through the website and again error cant log in. So what can I do.
Run that client without a connection to the internet!
